What is the utility shut off policy?

Utility bills are due 25 days from the bill date printed on the bill. 30 days after the due date a delinquent notice is mailed to the bill payer on the account and the owner, if the owner is not the bill payer. Within a few weeks from that date, a certified notice will be mailed to the bill payer giving the exact date of shut off. This is usually the first Wednesday of the month for commercial accounts and the third Wednesday of the month for residential accounts.

Payment in full of all overdue bills is due in our office by 5 pm of the previous day. If payment is not received by that time, a shut off and turn on fee of $50 would be placed on the account. This fee is due whether you are shut off that day or not. All payments at that time would need to be made by cash or money order only.

All of the overdue charges including the shut off and turn on fees would then need to be paid to the Billing Department personnel in the Town Hall before the water would be turned back on. If you are unable to pay your bill by the deadline date for the shut off, we ask that you call our office as soon as possible to make other arrangements. Depending on which you might qualify for, you will either be allowed to enter into a payment plan with the Town or be directed to the Human Services Department for assistance.

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1. I will be installing a sprinkler system this summer. What can I do to avoid paying for sewer charges on the water going on my lawn and into the ground rather than the sewer system?
2. What is the utility shut off policy?
3. How can I tell if my bill is based on a meter reading or an estimate?
4. I am new to town and wish to have my name placed on the water account. What do I need to do?
5. I will be selling my home. What should I do to take my name off the water account?
6. What should I do if I think my meter was read incorrectly?
7. When is my next water bill due?
8. What is availability?
9. What is a betterment fee?
10. I want to change my mailing address or a name on my account. What do I need to do?
11. I turned on my water and nothing came out. What is happening?
12. I just received my bill today and it is already past the due date. What should I do?
13. I just received a Delinquency Notice. Why am I getting this?
14. I am renting and will be moving out. I want my name taken off the water bill. What should I do?
15. I am going away for the winter. Do I need to let the Town know?
16. Am I billed for water I haven't used yet?