What should I do if I think my meter was read incorrectly?

If you think there is a problem, we suggest you call our office.

Your meter is generally found in your basement and is your actual meter. It may be read by shining a very strong flashlight directly onto the top screen. The outside device, usually on the same wall as the inside meter is found, is a transmitter and cannot be opened. The meters usually have 6 digits on them that read like a speedometer.

If you have an exceptionally high bill, consider if any time since the last time your meter was read, you either watered a lawn, filled a pool, had extra people at the house, had a leaky toilet or faucet repaired, etc. This will help us in determining why your water bill may be higher than normal. If your bill seems exceptionally low, consider if you have been away for an extended period of time, did you have some people move out of the house i.e., children away at college, someone passed away, etc.

We will be more than happy to help you resolve any issues within our abilities. It may require you calling a plumber to make repairs.

Show All Answers

1. I will be installing a sprinkler system this summer. What can I do to avoid paying for sewer charges on the water going on my lawn and into the ground rather than the sewer system?
2. What is the utility shut off policy?
3. How can I tell if my bill is based on a meter reading or an estimate?
4. I am new to town and wish to have my name placed on the water account. What do I need to do?
5. I will be selling my home. What should I do to take my name off the water account?
6. What should I do if I think my meter was read incorrectly?
7. When is my next water bill due?
8. What is availability?
9. What is a betterment fee?
10. I want to change my mailing address or a name on my account. What do I need to do?
11. I turned on my water and nothing came out. What is happening?
12. I just received my bill today and it is already past the due date. What should I do?
13. I just received a Delinquency Notice. Why am I getting this?
14. I am renting and will be moving out. I want my name taken off the water bill. What should I do?
15. I am going away for the winter. Do I need to let the Town know?
16. Am I billed for water I haven't used yet?