Am I billed for water I haven't used yet?

No, we do not bill in advance. We bill for water consumption that has gone through your meter. If for some reason we could not read your meter, i.e., snow is covering it, a dog is in the yard, your remote meter is reading the same as the previous quarter, etc., we may estimate your account if we have reason to believe the house is not vacant and there is not a valid reason for no consumption. We will base your estimate on your past history of water consumption. Your bill will state that it was estimated charges. Once we can get access to the meter your account would be adjusted for any differences.

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1. I will be installing a sprinkler system this summer. What can I do to avoid paying for sewer charges on the water going on my lawn and into the ground rather than the sewer system?
2. What is the utility shut off policy?
3. How can I tell if my bill is based on a meter reading or an estimate?
4. I am new to town and wish to have my name placed on the water account. What do I need to do?
5. I will be selling my home. What should I do to take my name off the water account?
6. What should I do if I think my meter was read incorrectly?
7. When is my next water bill due?
8. What is availability?
9. What is a betterment fee?
10. I want to change my mailing address or a name on my account. What do I need to do?
11. I turned on my water and nothing came out. What is happening?
12. I just received my bill today and it is already past the due date. What should I do?
13. I just received a Delinquency Notice. Why am I getting this?
14. I am renting and will be moving out. I want my name taken off the water bill. What should I do?
15. I am going away for the winter. Do I need to let the Town know?
16. Am I billed for water I haven't used yet?