Show All Answers

1. I am billed per 100 cubic feet. How much water is that?

One cubic foot of water is equivalent to 7.48 gallons. One hundred cubic feet would equal 748 gallons.

2. I am having my house re-sided. Is there anything I need to do before the contractors arrive at my house?

Water Department personnel must complete removal of the outside remote. Call the Utilities Division at 603-890-2175 to arrange for the removal and reinstallation of your outside remote. There is no charge for this service

3. I turned on my water and nothing came out. What is happening?

Usually this is due to a water main break in your neighborhood. The Utilities Division personnel must turn off the water to repair the line. It is only off as long as is required to repair the pipes. Inquiries about the status of main breaks should be made by calling the Public Works Department at 603-890-2150.

We cannot feasibly notify everyone door to door that we need to turn the water off in an emergency like this. We can assure you that it is only done if necessary and will be restored as soon as possible.

4. Is Salem's water hard or soft?

It is considered Soft. Water hardness refers to the concentration of certain minerals, particularly those containing calcium and magnesium. People tend to ask about hardness after reading the owner's manual for a new dishware or washing machine. This is because hardness minerals inhibit the sudsing action of soaps and detergents. In areas of the country where water is very hard, these mineral deposits can damage boilers and block water pipes.

5. Is there fluoride in the water?

No, the Town does not add fluoride to the water supply.

6. The shut off valve before my meter does not work. Is the Town responsible to replace it?

Only if the valve is part of a complete meter horn assembly. Most older services (Prior to 1985) would not fit into this category. Otherwise, the valve replacement would be the responsibility of the property owner. The water supply to your home would have to be shut off at the curb stop to allow for the valve change. Please contact 890-2175 to schedule an appointment. There is no fee for this service provided it takes place during normal business hours. (Monday through Friday 7 am to 3: 30 pm)

7. What causes discolored water?

Water main breaks, along with other disruptions of flow can cause discoloration in the distribution system.

8. What is turbidity?

Turbidity is the cloudiness of water. This cloudiness is caused by particles, largely clay, that are so tiny they will not settle out of the water on their own. These particles are undesirable because they interfere with disinfection.